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Policies

Privacy Policy

Last Updated: [23 May 2026]

Lunak.my values your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following information:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment-related information (processed securely by third-party payment gateways)
  • Website usage data (cookies, IP address)

How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and promotional content (optional)
  • Improve our website and services

Data Protection

We implement appropriate security measures to protect your data. Your personal information will not be sold, traded, or shared with third parties except where required to fulfill your order (e.g., courier services, payment processors).

Cookies

Lunak.my uses cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings if preferred.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices

Refund Policy

Last Updated: [23 May 2026]

At Lunak, customer satisfaction is important to us. Please read our refund policy carefully.

Eligibility for Refund or Exchange

Refunds or exchanges are applicable only if:

  • The item is defective, damaged, or incorrect
  • The request is made within 7 days of receiving the item
  • The product is unused, in original packaging, and in resalable condition

Non-Refundable Items

The following items are non-refundable:

  • Used prayer mats
  • Opened fragrance products (attar oil, mist, fabric fragrance)
  • Change of mind purchases

This is due to hygiene and safety reasons.

Refund Process

  • Please contact our customer support with your order number and photo/video proof
  • Once approved, refunds will be processed within 7–14 working days
  • Refunds will be issued to the original payment method

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

Service & Delivery Policy

Last Updated: [23 May 2026]

Order Processing

  • Orders are processed within 1–3 working days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day

Delivery Coverage

We currently deliver:

  • Within Malaysia

Estimated Delivery Time

  • West Malaysia: 2–5 working days
  • East Malaysia: 5–10 working days

Delivery times may vary depending on courier service and location.

Courier Partners

Lunak works with trusted courier partners to ensure safe and timely delivery. Tracking numbers will be provided once the order is shipped.

Failed Delivery

If delivery fails due to incorrect address or unavailability of recipient, additional delivery charges may apply.